800-870-4611 help@mkp.org

How to use status.mkpusa.org

If you become aware of an issue with an MKP IT system – and you do not see a notice about the outage here on the System Status website, please use the form in the sidebar to submit a help ticket directly to the Help Desk IT Team.

Thank you,
the MKP USA IT Team

MKPConnect – Intermittent Outages

Since yesterday late afternoon we’ve been experiencing intermittent outages on MKPConnect.
The issue is at the database server level – not in any coded area that our IT Team has control over. Our hosting company has been working on the problem since yesterday. It was back online last night – but now seems to be offline again. We will keep you up to date with the issue as it develops. Thank you for your patience.

MKPConnect Events Rebooted

We have been experiencing an error in the Event Registration functions on MKPConnect that has resulted in some registrations not receiving confirmation messages. IT has done a ‘reboot’ and clean-up on the database that should resolve the issue. Finance will send out confirmations / receipts for all event registrations that may have been affected by this error.

Server Issues May Impact MKPConnect

Our hosting IPN is still experiencing some connectivity issues. There is no issue with our sites or systems. There was a short outage this morning at 8:30am eastern. Right now the status is normal. You can check the IPN status here: http://status.inmotionhosting.com/

MKPConnect Outage – InMotion Server Restored

The West Coast center of Inmotion – the host of the MKPConnect system – was experiencing connectivity issues that affected MKPConnect and Civi for about an hour earlier this evening. MKPConnect and Civi began performing slowly this afternoon, and were down for about 1.5 hours. This issue is not specific to MKP. It’s a general outage for the hosting company.

Read more here: http://status.inmotionhosting.com/

 

West Network Status

Problem
Connectivity Issues, West Coast Data CenterOur System Administration team has identified issues affecting our connectivity to West Coast servers. Customers with accounts housed within this data center may experience temporary connectivity issues to their website and email. No ETA is currently available but updates will be provided here as they become available. Which server am I on?